Refund policy
1. Return Eligibility
You can request a return if:
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The product is damaged or defective
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You received the wrong item
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The item is unused and in original packaging
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Return request is made within 3 days of delivery
After 3 days, we may not accept return requests.
2. Non-Returnable Items
The following items are not eligible for return:
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Used products
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Products without original packaging
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Items damaged due to misuse
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Clearance or sale items
3. Return Process
To request a return:
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Contact us via WhatsApp or Email with your order number.
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Share clear pictures of the product (if damaged/wrong item).
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Our team will review and guide you through the return process.
Customer may need to ship the item back to our warehouse.
4. Refund Policy
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Refund will be processed after we receive and inspect the returned item.
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Refund method:
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Bank transfer
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EasyPaisa / JazzCash
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Refund processing time: 5–7 working days
5. Exchange Policy
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We offer exchange only for defective or wrong items.
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Exchange depends on stock availability.
6. Shipping Charges
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If the mistake is from our side, we will cover return shipping cost.
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If the customer changes their mind, shipping charges will not be refunded.
7. Contact Us
If you have any questions about returns or refunds, contact us:
📧 Email: imtiazmart7@gmail.com
📱 WhatsApp: 03285419025
🏬 Store: Imtiaz Mart 7